Frequently Asked Questions
Our happiness team is always here to assist.
General queries answered
General Questions
Our products are natural, do not contain synthetic stabilisers and are not made to sit on shelves for years.
All our soaps should be used within 1 year of purchase to ensure freshness and quality.
Body Butters and Bronzers:
Our Body Butters and Bronzers are made in small batches to ensure freshness and do not contain water therefore they do not contain synthetic preservatives or stabilisers. These products should be opened within 6 months of purchase and be used only with clean, dry hands or a scoop. They should be stored in a cool, dry place out of direct sunlight.
We employ a PAO (Period after opening) symbol to show the usable lifetime of a product once opened. Our Body and Bronzing Butters, for example, show a 6M PAO symbol, meaning that once opened the product is estimated to be good for 6 months. This is a conservative estimate.
To ensure the freshness of your product, it is important to use clean, dry hands or a scoop. Always put the lid on when not in use and do not allow water into the container. Do not use in the shower. These things allow dirt and bacteria to grow and will shorten the lifespan and freshness of the product.
Many commercial soaps contain synthetic chemicals to increase lather and shelf life. We firmly believe that the delicate skin of babies deserves better. Once you decide it is time to begin using soap, we recommend our Nourishing Calendula soap as it is unscented and uncoloured. The gentle, creamy lather can also be use on baby’s hair, just be careful to avoid the eyes. As your child grows, you can try our other natural soaps. As with any new product, we recommend doing a skin patch test just to be sure before using all over. Every body is different!
I created my products initially in response to my son’s terrible dyshidrotic eczema when commercial products were just too harsh. Using gentle, natural soap and body butter rather than products with synthetic chemicals made my son’s eczema journey a lot easier. I do not claim that our products will heal any skin condition, they are not medicines for treating, preventing or curing illness. However, our products may help sooth and hydrate your skin. Plant oils, herbs and natural ingredients have been used for centuries in this way. As with any new product, you should always do a patch test before using.
Allergies and sensitive skin can make choosing skin care products difficult so we make sure to list all ingredients on our website and products to make choosing products easier. There are no hidden nasties.
Whether a product contains natural and/or synthetic ingredients, you should always skin test prior to use.
We use only natural colourants (no synthetic nasties!) and some have better staying power than others. Over time they can fade slightly, but this in no way affects the quality or usability of the product.
Common purchase queries answered
Orders and Shipping
We hand craft our products in small batches to ensure freshness and quality and aim to dispatch your order within 3 business days of receipt of payment.
Estimated shipping times – Australia: 5-7 business days. Actual shipping times will depend upon the carrier.
Most orders will arrive in one package with the exception of wholesale or larger orders.
You can create an account on the My Account page or during the Checkout process. Registering an account allows you to review your current & existing orders and also manage your Wishlist. An account is not required to complete a purchase, all guest purchases will still receive order updates via email.
If you need to swap an item
Returns and Exchanges
Once your order has shipped we can not accept cancellations or changes.
We work hard to ensure your order is packed carefully and protected during shipping. Once your order leaves our premises we cannot guarantee how carefully it is handled. We are not responsible for damaged incurred during shipping.
For hygiene reasons we cannot restock items and therefore cannot accept returns if you simply change your mind. Should your product be defective or damaged we will exchange it happily. You must:
- Contact us within 2 days of receipt of order
- Return the item unopened and unused within 7 days of delivery
- The buyer is responsible for return shipping cost
If you have received an incorrect order, please contact us during business hours within 2 days of receiving the order so we can help.
Please contact us immediately via the Contact Us page or alternatively, via direct message on Facebook or Instagram.
Please contact us immediately via the Contact Us page or alternatively, via direct message on Facebook or Instagram.
In addition to contacting us, if you have registered an account on our website, please review your saved address information via My Account > Addresses.
This will ensure that any future orders have the correct address information.
Please contact us within 2 days of purchase to request a change or cancel your order. Once your order has shipped we can not accept cancellations or changes.